Contact us
Instant chat around the clock, or email if you prefer — either way, you'll get a real answer.
Instant chat — open 24/7
The fastest way to reach us. Kai, our assistant, answers delivery, returns and product questions in seconds at any hour, and hands anything tricky to a human.
hello@kitto(.com.au — domain being finalised)
We reply to email within one business day. Include your order number if you have one — it speeds everything up.
What to contact us about
Order and delivery questions, returns and refunds, product advice before you buy, or anything that doesn’t look right on the site. There are no wrong questions — ask away.